CYCLOGEN RETURN AND REFUND POLICY
Introduction
At Cyclogen, we stand behind the quality of our cycling and triathlon equipment. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions governing returns, replacements, and refunds for products purchased from Cyclogen.
This policy is compliant with the Consumer Protection Act, 2019, and e-commerce guidelines issued by the Government of India.
Return Eligibility and Timeframe
General Return Period
Customers have the right to return eligible products within 7 days of delivery for a full refund.
Eligible Products for Return
The following products are eligible for return:
Non-Returnable Products
The following products cannot be returned or will receive store credit only:
Condition Requirements for Returns
Acceptable Return Condition
To be eligible for a full refund, returned products must meet ALL of the following conditions:
Partial Refunds
Returned products that do not meet the above conditions may receive a partial refund after assessment, with deductions for:
Deduction amounts will be assessed on a case-by-case basis and communicated to the customer before processing.
Refund Denial
Cyclogen reserves the right to deny a refund and return the product to you if:
Return Process
Initiating a Return
To initiate a return:
Return Shipping
Processing Timeline
Refund Methods
Refund to Original Payment Method
Preferred Method: Refunds are credited directly to your original payment method:
Store Credit Option
Customers may choose to receive a full refund as store credit (100% of purchase price), which provides:
Store credit does not expire for the initial 12 months, but extended validity requires written request.
Replacement Option
For defective or damaged products, Cyclogen may offer:
Defective and Damaged Products
Reporting Defects
If your product arrives damaged or is defective:
Refund/Replacement for Defects
For confirmed defects or damage:
No deduction applies to refunds for manufacturing or shipping defects.
Warranty and Defect Coverage
Manufacturer Warranty
Products are covered under manufacturer warranty:
Warranty covers manufacturing defects but excludes wear and tear, normal use, and maintenance costs.
Warranty Service Process
For warranty claims:
Special Cases
Bikes Assembled or Test-Ridden
Bicycles that have been assembled by our workshop, test-ridden, or customized cannot be returned for cash refund but are eligible for:
Imported Products
For products imported directly from Europe, USA, or other countries:
Discontinued Products
If a product is discontinued and exact replacement unavailable:
Refund Deductions
Authorized Deduction
Cyclogen may deduct from refunds for:
No Deductions Applied
No deductions for:
Customer Responsibilities
What You Must Do
What We Will Do
Cancellation Policy
Order Cancellation Before Dispatch
If you wish to cancel your order before it ships:
Cancellation After Dispatch
If order has been dispatched:
How to Cancel
Contact us immediately at:
Disputes and Complaints
Resolving Issues
If you have concerns about a return or refund:
Consumer Rights
Under the Consumer Protection Act, 2019, you have the right to:
Contact Consumer Affair
National Consumer Helpline (India):1800-11-4000 (toll-free)
Policy Updates
Cyclogen reserves the right to update this Return and Refund Policy at any time. Changes will be communicated via:
Policy changes take effect 30 days after notification.
Contact Information
For return, refund, or exchange inquiries:
Policy Effective Version
This policy complies with:
Thank you for choosing Cyclogen! We're committed to providing excellent customer service and ensuring your complete satisfaction with every purchase.
