Terms and Conditions – Cyclogen
Introduction and Acceptance
Welcome to Cyclogen ("Website," "Platform," "we," "us," or "our"), an online retail platform for cycling and triathlon equipment. These Terms and Conditions ("Terms," "Agreement") govern your use of the Cyclogen website, mobile application, and related services ("Service"). By accessing, browsing, or purchasing from Cyclogen, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies referenced herein[1]. If you do not agree to all of these Terms, you are not authorized to use this Service.
Cyclogen is owned and operated by Cyclogen, a bicycle and triathlon equipment retailer registered in Maharashtra, India.
Eligibility and Account Terms
Who Can Use Cyclogen
You must be at least 18 years of age to make purchases on Cyclogen. By placing an order, you represent and warrant that:
Account Responsibility
If you create an account on Cyclogen, you are responsible for maintaining the confidentiality of your login credentials and account information. You agree to:
Product Information and Availability
Accuracy of Product Descriptions
Cyclogen strives to provide accurate descriptions, specifications, images, and pricing for all products listed on the Website. However, we do not warrant that product descriptions, pricing, images, or other content are error-free or complete[2]. We reserve the right to:
Product Availability
Product availability is subject to stock on hand. Cyclogen does not guarantee the continuous availability of any product. If a product becomes unavailable after order placement but before dispatch, Cyclogen will notify you and offer:
Ordering, Payment and Pricing
Placing an Order
By placing an order on Cyclogen, you are offering to purchase the products listed at the price shown at checkout. Your order is subject to acceptance by Cyclogen. Cyclogen reserves the right to refuse or cancel any order, including orders that appear suspicious or fraudulent, without providing detailed reasons. Order confirmation will be sent to your registered email and/or phone number after successful payment processing.
Pricing
All prices displayed on the Cyclogen Website are in Indian Rupees (INR) and inclusive of applicable GST and taxes unless expressly stated otherwise. Prices are subject to change without notice. Price changes will not affect orders that have been confirmed and paid.
Payment Methods
Cyclogen accepts the following payment methods:`
Payment Security
All payment transactions on Cyclogen are processed through encrypted gateways compliant with international security standards. Cyclogen does not store your complete credit or debit card information on our servers. However, Cyclogen is not responsible for any unauthorized charges, fraudulent transactions, or payment gateway failures beyond our reasonable control. For disputed payments or unauthorized transactions, please contact our customer support immediately and file a chargeback claim with your bank or payment provider.
Taxes and Additional Charges
The final price displayed at checkout includes all applicable taxes, duties, and charges. No additional taxes, duties, or customs charges are collected at the time of checkout for domestic orders. Any additional customs charges or duties for international shipments (if applicable) are the responsibility of the customer.
Orders and Fulfillment
Order Acceptance
Cyclogen reserves the right to accept or refuse any order at its sole discretion. In the event of refusal, we will notify you and provide a full refund of any amounts paid
Processing and Dispatch
Order processing typically takes 1–2 business days after payment confirmation, excluding weekends and public holidays. Cyclogen will send a shipment confirmation with courier tracking details once the order is dispatched. Processing times may be longer during promotional periods, sales events, or due to high order volumes.
Delivery Terms
Cyclogen ships across most serviceable pin codes in India. Delivery timelines are indicative and may vary depending on the courier partner, destination, and external factors (weather, local restrictions, festive periods, etc.). Please refer to the Shipping Policy for detailed delivery timelines and serviceable areas.
Returns, Refunds and Exchanges
Returns, refunds, exchanges, and warranty terms are governed by Cyclogen's separate Returns & Refunds Policy. By placing an order, you agree to the terms outlined in that policy.
Key points Include:
Please refer to the full Returns & Refunds Policy on the Website for complete details.
Intellectual Property and Trademarks
Ownership of Content
All content on the Cyclogen Website, including text, images, graphics, logos, videos, product photographs, designs, and layout (collectively, "Content"), is the exclusive property of Cyclogen or its content suppliers, licensors, or partners, and is protected by Indian copyright, trademark, and intellectual property laws[4].
Limited License
You are granted a limited, non-exclusive, non-transferable license to view, download, and print Content solely for your personal, non-commercial use. You may not:
Trademarks
"Cyclogen," all associated logos, and any other trademarks or service marks displayed on the Website are owned by or licensed to Cyclogen. Unauthorized use of these marks is strictly prohibited.
By using Cyclogen, you agree not to engage in any of the following prohibited activities:
Cyclogen reserves the right to suspend or terminate your account and access to the Website if you engage in any prohibited activities. Cyclogen may also report illegal activities to relevant authorities.
Limitation of Liability and Warranties
Disclaimer of Warranties
The Service and all products, services, information, and content available on or through the Website are provided on an "AS IS" and "AS AVAILABLE" basis without any representations, warranties, or conditions of any kind, either express or implied[5]. To the maximum extent permitted under Indian law, Cyclogen disclaims all warranties, including:
Products "As Is"
All products are sold on an "as-is" basis. While Cyclogen makes reasonable efforts to ensure product quality and condition, we do not warrant the performance, longevity, or suitability of any product for your specific use case. Manufacturer warranties, if any, will apply separately and are detailed in product pages or accompanying documentation.
Limitation of Liability
To the maximum extent permitted by law, Cyclogen, its officers, directors, employees, and agents shall not be liable for:
Exception for Consumer Protection
Nothing in these Terms shall exclude or restrict Cyclogen's liability for:
Grievance Redressal and Customer Support
Grievance Officer
As required under the Consumer Protection (E-Commerce) Rules, 2020, Cyclogen has appointed a Grievance Officer to handle customer complaints and disputes[2][3].
Grievance Officer Contact Details:
Complaint Resolution Timeline
Cyclogen's collection, use, and protection of your personal data are governed by our Privacy Policy. By using the Website, you consent to the practices outlined in the Privacy Policy. Please review the Privacy Policy carefully, as it contains important information about how we handle your data.
Key points Include:
The Cyclogen Website may contain links to third-party websites, including manufacturer websites, payment gateways, courier tracking pages, and social media platforms. Cyclogen is not responsible for:
Your use of third-party websites is governed by their own terms and conditions. Cyclogen does not endorse or warrant any third-party products, services, or content.
Modifications to Terms and Service
Right to Modify Terms
Cyclogen reserves the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Website. Your continued use of the Service after any modifications constitutes acceptance of the revised Terms.
Modifications to Service
Cyclogen may modify, suspend, or discontinue the Service (or any part thereof) at any time. Cyclogen is not liable to you or any third party for modifications, suspension, or discontinuance of the Service.
Last Updated
The current version of these Terms was last updated on the date shown at the top of this document. You should review this page regularly to stay informed of any changes.
Dispute Resolution and Governing Law
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Maharashtra, India, without regard to conflict of law principles[4]. The application and validity of these Terms shall be subject to Indian laws applicable to online transactions and e-commerce entities.
Jurisdiction
Both you and Cyclogen agree to submit to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India, for the resolution of any disputes arising out of or relating to these Terms or your use of the Service[4]. However, nothing in these Terms shall prevent either party from seeking interim relief or injunctive relief in any competent court of law.
Dispute Resolution
Informal Resolution: Before initiating formal legal proceedings, both parties agree to attempt informal resolution through mutual discussion.
Escalation Path:
Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining Terms shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with the Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Cyclogen regarding your use of the Website and purchase of products. These Terms supersede all prior agreements, understandings, and communications, whether written or oral, between you and Cyclogen. If any conflict exists between these Terms and other policies, these Terms shall take precedence unless explicitly stated otherwise in the conflicting policy.
Contact Information
For any questions about these Terms and Conditions or to reach Cyclogen's Grievance Officer, please contact:
Cyclogen,
References
